Shipping & Returns
Shipping Q&A:
When will Salt Traders Ship my order?
We do our best to fulfill same-day shipping on orders received before 1:30 pm (EST) on regular business days. Orders placed on weekends, holidays or after 1:30 pm, are usually shipped the following business day. We ship with USPS and UPS. Please note that UPS does not deliver to P.O. or APO boxes.
What shipping carriers does Salt Traders use?
We offer a variety of shipping options through UPS and the United States Post Office. We leave this choice up to our customers as each customer has unique shipping needs and preferences.
How will I know that Salt Traders has shipped my order?
Salt Traders will send you an automatically generated email confirming your shipment tracking number. This will be sent to the email address that you provide in your order.
When can I expect to receive my order?
All orders are shipped out from Massachusetts. UPS Ground takes typically 5-7 business days, depending on your location. If you need your order in a short time frame, we recommend choosing one of our UPS Express shipping options.
Must I provide my contact number and e-mail to Salt Traders?
An accurate phone number is necessary to process credit cards and if there are shipping problems with UPS and/or USPS. Your email address is important so that you may receive tracking information on your package, or any other important notifications. Salt Traders will never sell your information to any third parties.
Does Salt Traders ship internationally?
Salt Traders does not offer international shipping at this time.
Free Shipping Policies and FAQs.
What are the free shipping qualifications?
Any free shipping promotion Salt Traders offers applies to retail orders placed online destined to ship within the contiguous United States. Salt Traders ships free shipping promotions via regular USPS or UPS Ground/Home delivery. Free shipping offers cannot be combined with any other offers or discounts.
Does free shipping include expedited shipping?
No. Salt Traders ships only regular USPS or UPS Ground/Home delivery with any free shipping offer. No expedited shipping qualifies for free shipping.
Do Free Shipping Promotions include international shipping?
No. Salt Traders occasionally offers free shipping promotions. These offers are for the contiguous United States only, and do not include international orders, including Canada.
What if I place an order that does not qualify for a free shipping promotion?
If an order is placed online that does not qualify for any free shipping offer, the customer will be contacted by Salt Traders to make other delivery arrangements.
NOTE-If you have any questions regarding our free shipping promotions and policies, please call us at 1.978.356.7258.
Returns Policy & Money Back Guarentee
We are confident you will love your Salt Traders and didi davis food products! However, if you are dissatisfied with your order in any way, please notify us within 30 days of receiving your order for a full refund on your unopened and unused purchase, less shipping and handling fees.
The satisfaction of our customers is important to us, so please let us know your thoughts and suggestions if we can improve our service to you.